We're here when you need us.
Real WordPress experts. Real answers. Usually within the hour.
Email Our Team
Send us a detailed description of your issue and we'll get back to you fast.
50% of issues resolved within 1 hour. 90% within 2 hours.
Call Us Directly
Speak with a WordPress expert during business hours.
Monday through Friday, 9am – 6pm ET
Or describe your issue here
We'll review your request and respond promptly.
Frequently Asked Questions
How do I contact support?
Email support@sunnyhq.io or use the form on this page. You can also call us at (866) 258-8822 during business hours.
What's your typical response time?
50% of support requests are resolved within 1 hour. 90% within 2 hours. We pride ourselves on fast, thorough responses.
What counts as a support request?
Anything related to your WordPress site: updates, performance issues, security concerns, content changes, plugin questions, error troubleshooting, and more. If it involves your website, we handle it.
Is support included in my plan?
Yes. Every Sunny HQ plan includes full support from U.S.-based WordPress experts. No extra fees, no per-ticket charges.
What if my site goes down outside business hours?
SPF 75 and SPF 90 plans include priority and emergency support. For all plans, our monitoring systems alert us to downtime automatically.